Error and maintenance messages

As with any sophisticated office product, error and maintenance messages may be displayed. The most common error and maintenance messages are shown below.

Error Message

Cause

Action

Calibrate

Calibration failed.

Press Mono Start/Color Start and try it again.

Do one of the following:

•	Turn off the machine’s power switch. Wait a few seconds, then turn it on again.
•	Put in a new drum unit. (See Replacing the drum unit.)
•	Put in a new belt unit. (See Replacing the belt unit.)
•	Put in a waste toner box. (See Replacing the waste toner box.)
•	If the problem continues, call your Brother dealer.

Cartridge Error

Put the Black (K) Toner Cartridge back in.¹

¹	The toner cartridge color with the problem is shown in the message.

The toner cartridge is not installed properly.

Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again.

Change Belt Unit

It is time to replace the belt unit.

Replace the belt unit. (See Replacing the belt unit.)

Change PF Kit MP

It is time to replace the paper feeding kit for the MP tray.

Call your Brother dealer to purchase a new PF Kit MP.

Change PF Kit 1

It is time to replace the paper feeding kit for Tray 1.

Call your Brother dealer to purchase a new PF Kit 1.

Cooling Down Wait for a while

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet isn't blocked.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning follow the suggestions below.

Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again.

Cover is Open Close the Front Cover.

The front cover is not closed completely.

Close the front cover of the machine.

Cover is Open Close the Back Cover.

The back cover is not closed completely.

Close the back cover of the machine.

Document Jam

The document was not inserted or fed properly, or the document scanned from the ADF was too long.

See Document jams or Using the ADF (automatic document feeder).

Drum End Soon

The drum unit is near the end of its life.

Use the drum unit until you have a print quality problem; then replace the drum unit with a new one.

(See Replacing the drum unit.)

The drum unit counter was not reset when a new drum was installed.

Press Menu, 5, 5, and then

to choose Drum.

Press OK and press 1 to reset the drum unit counter.

Drum Error

The corona wires on the drum unit need to be cleaned.

Clean the four corona wires on the drum unit. (See Cleaning the corona wires.)

EL Error

The machine has a mechanical problem.

Open the front cover and close it again.

Fuser Error

The temperature of fuser unit does not rise at a specified temperature within specified time.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

The fuser unit is too hot.

Fuser Unit End

It is time to replace the fuser unit.

Call your Brother dealer to purchase a new fuser unit.

Init Unable XX

The machine has a mechanical problem.

Turn off the machine’s power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again.

Jam Duplex

(DCP-9042CDN only)

The paper is jammed in the duplex tray.

(See Paper is jammed underneath Paper Tray 1 or in the fuser unit (DCP-9042CDN only).)

Jam Rear

The paper is jammed in the back of the machine.

(See Paper jams.)

Jam Inside

The paper is jammed inside the machine.

(See Paper jams.)

Jam MP Tray

The paper is jammed in the MP tray of the machine.

(See Paper jams.)

Jam Tray 1

The paper is jammed in the paper tray of the machine.

(See Paper jams.)

Laser Unit End

It is time to replace the laser unit.

Call your Brother dealer to purchase a new laser unit.

Low Temperature

The temperature of the machine is too cold.

Increase room temperature to allow the machine to operate.

No Belt Unit

The belt unit is not installed.

Install the belt unit. (See Replacing the belt unit.)

No Drum Unit

The drum unit is not installed.

Install the drum unit. (See Replacing the drum unit.)

No Paper

The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

•	Refill the paper in the paper tray or MP tray.
•	Remove the paper and load it again.

No Tray

The paper tray is not completely closed.

Close the paper tray properly.

No Waste Toner

The waste toner box is not installed.

Install the waste toner box. (See Replacing the waste toner box.)

Out of Memory

The machine’s memory is full.

Copy operation in progress

Do one of the following:

•	Press Mono Start or Color Start to copy the scanned pages.
•	Press Stop/Exit and wait until the other operations in progress finish, and then try again.
•	Clear the data from the memory. (See Out of memory message.)

Print operation in process

Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

Print Unable XX

The machine has a mechanical problem.

Turn off the machine’s power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again.

Registration

Registration failed.

Press Mono Start/Color Start and try it again.

Do one of the following:

•	Try manual Registration, Menu, 3, 7. (See Manual Registration in the Software User’s Guide on the CD-ROM.)
•	Put in a new belt unit. (See Replacing the belt unit.)
•	Put in a new drum unit. (See Replacing the drum unit.)
•	Replace the empty toner cartridge with a new one. (See Replacing a toner cartridge.)
•	Turn off the machine’s power switch. Wait a few seconds, then turn it on again.
•	If the problem continues, call your Brother dealer.

Scan Unable XX

The machine has a mechanical problem.

Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes before you try it again.

Toner Life End

Replace Black(K) Toner Cartridge.¹

¹	The toner cartridge color which is used up is shown in the message.

The drum unit and toner cartridges assembly is not installed properly, or one or more of the toner cartridges are used up and printing is not possible.

Do one of the following:

•	Re-install the toner cartridges and drum unit assembly.
•	Replace the empty toner cartridge with a new one. (See Replacing a toner cartridge.)
•	If one of the color toner cartridges is empty, choose Mono in the printer driver to be able to continue printing in monochrome.

Toner Low

Prepare New Black(K) Toner Cartridge.¹

¹	The toner cartridge color which is near the end of life is shown in the message.

If the LCD shows Toner Low, you can still print; however, the machine is telling you that the toner cartridge is near the end of its life and the toner will soon run out.

Order a new toner cartridge now for the toner cartridge color that is low.

Waste Toner Full

It is time to replace the waste toner box.

Replace the waste toner box. (See Replacing the waste toner box.)

Waste Toner Soon

The waste toner box is almost full.

Be ready to replace the waste toner box. (See Replacing the waste toner box.)

Wrong Paper Size

The paper in the tray is not the correct size or the tray is empty.

Load the correct size of paper in the tray.

Document jams

If the document is jammed, follow the steps below.

Document is jammed in the top of the ADF unit

The document may get jammed if it is not inserted or fed properly, or if it is too long. Follow the steps below to clear a document jam.

1	Take out any paper from the ADF that is not jammed.
2	Open the ADF cover.
3	Pull the jammed document out to the left.
4	Close the ADF cover.
5	Press Stop/Exit.

Page Top

Document is jammed under the document cover

1	Take out any paper from the ADF that is not jammed.
2	Lift the document cover.
3	Pull the jammed document out to the right.
4	Close the document cover.
5	Press Stop/Exit.

Page Top

Document is jammed at the output tray

1	Take out any paper from the ADF that is not jammed.
2	Pull the jammed document out to the right.
3	Press Stop/Exit.

Page Top