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How To / Troubleshooting
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These are the most viewed FAQs, ranked by popularity.
- 1.The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2.The printer status is Offline or Paused.
- 3.The paper is skewed when it's printed.
- 4.The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5.I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
These are the latest FAQs, sorted by last update date.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
The printer status is Offline or Paused.
How to identify your Operating System (OS).
Uninstall the drivers. (Mac OS X 10.6 or greater)
Cannot print after a Windows 10 update (June 2020)