PJ-762
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FAQs & Troubleshooting |

PJ-762
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Updated:07/14/2025
These are the most viewed FAQs, ranked by popularity.
- 1.I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 2.My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 3.How do I connect the printer and my mobile device via Bluetooth®?
- 4.I cannot install the printer driver or print in Windows 11.
- 5.The latest printer driver was successfully installed, but the driver did not update correctly.
Latest
These are the latest FAQs, sorted by last update date.
06/25/2025
What Android™ mobile application can I use?
04/03/2025
Can I directly operate my printer from a self-developed application software and print a label?
11/28/2024
I cannot install the printer driver or print in Windows 11.
10/15/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
09/27/2024
Where can I find my Brother printer's serial number?