DS-820W
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FAQs & Troubleshooting |

DS-820W
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Updated:04/28/2025
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- 1.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3.I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4.My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 5.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
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