FAQs & Troubleshooting
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DS-820W
88 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
Error Code: E03
3.
Calibrate your scanner.
4.
Change the image settings. (Using DSmobileCapture)
5.
The file size is too large.
6.
Loading the Carrier Sheet.
7.
Error Code: E19
8.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
9.
Error Code: E05
10.
I forgot the login pass-word to enter the Home screen on the browser.
11.
Operation system return error
12.
What driver package format is supported by my Linux distribution?
13.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
14.
Cannot scan documents using the control panel (For Macintosh)
15.
Cannot use my scanner connection the USB hub.
16.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
17.
Install PaperPort™ 12SE onto Windows 10.
18.
Check the firmware version.
19.
OCR feature does not work.
20.
The scan speed is too slow.
21.
My scanner is connected but it will not feed my document or do anything else.
22.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
23.
I cannot install the scanner drivers.
24.
The scan quality is poor.
25.
I cannot install Brother drivers on Debian 10 or later (Linux)
26.
Configure the Scan to Email Feature (Linux)
27.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
28.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
29.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
30.
I set the auto power off to ON but my scanner does not turn off automatically.