1.

Cannot find the scanner (Error Code 2019: Initialization Failed)

2.

The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).

3.

When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".

4.

My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.

5.

OCR feature does not work.

6.

My scanner is connected but it will not feed my document or do anything else.

7.

I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)

8.

Error Code: E03

9.

Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)

10.

The file size is too large.

11.

Error Code: E05

12.

Calibrate your scanner.

13.

Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)    

14.

My computer cannot access the SD card via the Micro USB Cable.

15.

Change the image settings. (Using DSmobileCapture)

16.

I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.

17.

I set the auto power off to ON but my scanner does not turn off automatically.

18.

I cannot install Brother drivers on Debian 10 or later (Linux)

19.

What driver package format is supported by my Linux distribution?

20.

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

21.

Error Code: E19

22.

How to identify your Operating System (OS).

23.

Uninstall the scanner driver (Windows).  

24.

Check the firmware version.

25.

When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.

26.

Loading the Carrier Sheet.

27.

Operation system return error

28.

I do not have or lost the black and white calibration sheet.

29.

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

30.

Install PaperPort™ 12SE onto Windows 10.