FAQs & Troubleshooting
Popular |
DS-820W
89 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
4.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
5.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
6.
OCR feature does not work.
7.
How to identify your Operating System (OS).
8.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
9.
The file size is too large.
10.
Can I print from or scan to Android™ Smartphone?
11.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
12.
Change the image settings. (Using DSmobileCapture)
13.
What driver package format is supported by my Linux distribution?
14.
Loading the Carrier Sheet.
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
I do not have or lost the black and white calibration sheet.
17.
Can I print from and scan to iPhone, iPod touch and iPad?
18.
I cannot install Brother drivers on Debian 10 or later (Linux)
19.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
20.
Paper suitable for scanning
21.
Uninstall the scanner driver (Windows).
22.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
25.
My scanner is connected but it will not feed my document or do anything else.
26.
Error Code: E06
27.
No paper in the manual document feeder.
28.
Error Code: E03
29.
Change the paper settings. (Using DSmobileCapture)
30.
My scanner gets warm.