DS-620
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FAQs & Troubleshooting |
DS-620
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Popular
Updated:02/27/2026
These are the most viewed FAQs, ranked by popularity.
- 1.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 4.Change the image settings. (Using DSmobileCapture)
- 5.Calibrate your scanner.
Latest
These are the latest FAQs, sorted by last update date.
02/05/2026
I cannot find a file downloaded from the Brother support website (For Windows)
12/13/2024
How to identify your Operating System (OS).
03/21/2024
Uninstall the scanner drivers (OS X 10.10 or greater).
03/21/2024
Cannot find the scanner (Error Code 2019: Initialization Failed)
02/27/2024
I cannot install the scanner drivers.