FAQs & Troubleshooting
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DS-620
62 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Cannot find the scanner (Error Code 2019: Initialization Failed)
3.
How to identify your Operating System (OS).
4.
What driver package format is supported by my Linux distribution?
5.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
6.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
7.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
Operation system return error
10.
OCR feature does not work.
11.
I do not have or lost the black and white calibration sheet.
12.
Calibrate your scanner.
13.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
14.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
15.
Change the image settings. (Using DSmobileCapture)
16.
Change the paper settings. (Using DSmobileCapture)
17.
Download a file from the "Downloads" section and save it to Windows 8 computer.
18.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
19.
Can I print from or scan to Android™ Smartphone?
20.
I cannot install the scanner drivers.
21.
The cover of the manual document feeder is open.
22.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
23.
The scanned image is skewed.
24.
The scan quality is poor.
25.
My scanner is connected but it will not feed my document or do anything else.
26.
Can I print from and scan to iPhone, iPod touch and iPad?
27.
Clean the inside of the machine.
28.
Check the firmware version.
29.
Uninstall the scanner driver (Windows).
30.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)