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How To / Troubleshooting
Setup / Settings
Consumables & Accessories / Routine Maintenance
These are the most viewed FAQs, ranked by popularity.
- 1.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3.Change the image settings. (Using DSmobileCapture)
- 4.The scan speed is too slow.
- 5.Download a file from the "Downloads" section and save it to Windows 8 computer.
These are the latest FAQs, sorted by last update date.
Uninstall the Button Manager (Windows).
Uninstall the scanner drivers (Mac OS X 10.6 or greater).
Cannot find the scanner (Error Code 2019: Initialization Failed)
Configure the Scan to Email Feature (Linux)
Calibrate your scanner.