HL-5380DN
FAQs & Troubleshooting |

HL-5380DN
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Popular
Updated:24/07/2026
These are the most viewed FAQs, ranked by popularity.
- 1.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2.I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3."JAM REAR" error appears on the LCD. What should I do?
- 4.I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 5."JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
Latest
These are the latest FAQs, sorted by last update date.
01/06/2026
How to identify your Operating System (OS).
05/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)
05/11/2025
I cannot find some option in the Printing preferences. (For Windows)
05/08/2025
(Video) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
16/04/2025
I cannot print from my computer via USB.