DCP-585CW
FAQs & Troubleshooting |

DCP-585CW
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Popular
Updated:12/03/2026
These are the most viewed FAQs, ranked by popularity.
- 1.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2.Can I print from or scan to Android™ Smartphone?
- 3.Can I print from and scan to iPhone, iPod touch and iPad?
- 4.The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5.Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
Latest
These are the latest FAQs, sorted by last update date.
09/03/2026
I cannot install the printer driver or print in Windows 11.
05/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)
19/01/2026
I can print but cannot scan via network. (For Mac)
05/11/2025
I cannot find some option in the Printing preferences. (For Windows)
17/10/2025
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.