FAQs & Troubleshooting
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DCP-585CW
288 Results
1.
Can I print from or scan to Android™ Smartphone?
2.
I cannot print using my Brother machine on a wireless network (Windows)
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
9.
Scan and save a document in PDF format (Scan to File)
10.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
11.
Wireless setup is requesting a WPS PIN to complete the setup
12.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
13.
How do I know which side up my photo paper should be in the tray?
14.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
15.
I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
16.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
17.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
18.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
19.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
20.
The printer status is Offline or Paused.
21.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
22.
Print using only the black ink cartridge when the Color cartridges have run out.
23.
Paper Jam
24.
Improve poor print quality.
25.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
26.
I installed scan-key-tool, but it does not work. (Linux)
27.
Download a file from the "Downloads" section and save it to Windows 8 computer.
28.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
29.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
30.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)