MFC-J497DW
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FAQs & Troubleshooting |

MFC-J497DW
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Popular
Updated:31/07/2025
These are the most viewed FAQs, ranked by popularity.
- 1.(Video) Load A4/Letter paper
- 2.The printer status is Offline or Paused.
- 3.I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4.The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5.I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
Latest
These are the latest FAQs, sorted by last update date.
09/07/2025
(Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
09/07/2025
(Video) Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
09/07/2025
(Video) Document Jam
11/06/2025
(Video) Check the firmware version.
14/05/2025
I cannot scan a document using Brother iPrint&Scan (Windows / macOS)