FAQs & Troubleshooting
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MFC-J497DW
283 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
3.
Print using only the black ink cartridge when the Colour cartridges have run out.
4.
Setup a Brother machine on a wireless (Wi-Fi) network.
5.
Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
6.
What is Brother iPrint&Scan?
7.
Scan multiple pages into one file instead of each scan being saved as a separate file.
8.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
9.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
10.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
11.
Unable to Scan / Scan Unable
12.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
13.
Document Jam
14.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
15.
Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
16.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
17.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
18.
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
19.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
20.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
21.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
22.
Print a web page from iPrint&Scan when using an Android™ mobile device.
23.
Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
24.
Install Inbox Ink
25.
Paper Jam
26.
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
27.
Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
28.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
29.
Out of Fax Memory
30.
Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)