DS-920DW
FAQs & Troubleshooting |

DS-920DW
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Popular
Updated:04/09/2026
These are the most viewed FAQs, ranked by popularity.
- 1.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2.My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3.The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4.I set the auto power off to ON but my scanner does not turn off automatically.
- 5.I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
Latest
These are the latest FAQs, sorted by last update date.
26/08/2026
Paper suitable for scanning
26/08/2026
Scan a document longer than 35.6 cm (14 inches).
10/06/2026
How to identify your Operating System (OS).
13/05/2026
The cover of the manual document feeder is open.
12/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)