DS-820W
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FAQs & Troubleshooting |
DS-820W
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Popular
Updated:16/09/2026
These are the most viewed FAQs, ranked by popularity.
- 1.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 2.The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3.My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 4.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 5.My scanner is connected but it will not feed my document or do anything else.
Latest
These are the latest FAQs, sorted by last update date.
26/08/2026
Paper suitable for scanning
26/08/2026
Scan a document longer than 35.6 cm (14 inches).
10/06/2026
How to identify your Operating System (OS).
13/05/2026
The cover of the manual document feeder is open.
12/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)