FAQs & Troubleshooting
Popular |
DS-820W
90 Results
1.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
2.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
3.
Download a file from the "Downloads" section and save it to Windows 8 computer.
4.
Cannot find the scanner (Error Code 2019: Initialization Failed)
5.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
6.
OCR feature does not work.
7.
My scanner is connected but it will not feed my document or do anything else.
8.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
9.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
10.
Change the image settings. (Using DSmobileCapture)
11.
Cannot scan documents using the control panel (For Macintosh)
12.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
13.
I do not have or lost the black and white calibration sheet.
14.
Change the paper settings. (Using DSmobileCapture)
15.
How to identify your Operating System (OS).
16.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
17.
Can I print from or scan to an Android™ Smartphone?
18.
What driver package format is supported by my Linux distribution?
19.
I set the auto power off to ON but my scanner does not turn off automatically.
20.
I cannot install Brother drivers on Debian 10 (Linux)
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
23.
My scanner gets warm.
24.
Paper suitable for scanning
25.
I cannot install the scanner drivers.
26.
The scan speed is too slow.
27.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
28.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
29.
Cannot scan documents using the control panel (For Windows)
30.
Can I print from or scan to an iPhone, iPod Touch or iPad?