DS-920DW
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FAQs & Troubleshooting |

DS-920DW
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Popular
Updated:30/05/2025
These are the most viewed FAQs, ranked by popularity.
- 1.My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 2.My scanner is connected but it will not feed my document or do anything else.
- 3.I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
Latest
These are the latest FAQs, sorted by last update date.
13/12/2024
How to identify your Operating System (OS).
21/03/2024
Uninstall the scanner drivers (OS X 10.10 or greater).
21/03/2024
Cannot find the scanner (Error Code 2019: Initialization Failed)
27/02/2024
I cannot install the scanner drivers.
08/11/2023
How to scan a document from a Windows application?