FAQs & Troubleshooting
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DS-920DW
91 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
3.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
4.
Duplex scanning cannot be performed.
5.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
6.
Cannot find the scanner (Error Code 2019: Initialization Failed)
7.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
8.
My scanner is connected but it will not feed my document or do anything else.
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Change the image settings. (Using DSmobileCapture)
11.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
12.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
Change the paper settings. (Using DSmobileCapture)
15.
How to identify your Operating System (OS).
16.
What driver package format is supported by my Linux distribution?
17.
Loading the Carrier Sheet.
18.
Can I print from and scan to iPhone, iPod touch and iPad?
19.
Clean the inside of the machine.
20.
OCR feature does not work.
21.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
22.
Can I print from or scan to Android™ Smartphone?
23.
Check the firmware version.
24.
My computer cannot access the SD card via the Micro USB Cable.
25.
Operation system return error
26.
I do not have or lost the black and white calibration sheet.
27.
Paper suitable for scanning
28.
Error Code: E03
29.
Download a file from the "Downloads" section and save it to Windows 8 computer.
30.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)