FAQs & Troubleshooting
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DS-920DW
90 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Paper suitable for scanning
3.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
4.
OCR feature does not work.
5.
My scanner is connected but it will not feed my document or do anything else.
6.
Cannot find the scanner (Error Code 2019: Initialization Failed)
7.
How to scan a document from a Windows application?
8.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
9.
Change the image settings. (Using DSmobileCapture)
10.
I forgot the login pass-word to enter the Home screen on the browser.
11.
I cannot install Brother drivers on Debian 10 or later (Linux)
12.
What driver package format is supported by my Linux distribution?
13.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
14.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
15.
Duplex scanning cannot be performed.
16.
My computer cannot access the SD card via the Micro USB Cable.
17.
Cannot use my scanner connection the USB hub.
18.
Change the paper settings. (Using DSmobileCapture)
19.
Loading the Carrier Sheet.
20.
I cannot install the scanner drivers.
21.
The scan speed is too slow.
22.
Calibrate your scanner.
23.
How to identify your Operating System (OS).
24.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
25.
Scan a document longer than 35.6 cm (14 inches).
26.
Uninstall the scanner drivers (OS X 10.10 or greater).
27.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
28.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
29.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
30.
Check the firmware version.