FAX-2920
FAQs & Troubleshooting |

FAX-2920
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Popular
Updated:26/02/2026
These are the most viewed FAQs, ranked by popularity.
- 1.The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2.I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 3.I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 4.Delete print jobs from the print queue.
- 5.How to identify your Operating System (OS).
Latest
These are the latest FAQs, sorted by last update date.
05/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)
30/07/2025
I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
16/04/2025
I cannot print from my computer via USB.
13/12/2024
How to identify your Operating System (OS).
19/06/2024
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)