FAQs & Troubleshooting
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MFC-6490CW
346 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Can I print from or scan to Android™ Smartphone?
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
9.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
12.
When I print, the pages are smudged with ink. What should I do?
13.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
14.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
15.
I cannot install Brother drivers on Debian 10 or later (Linux)
16.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
17.
Scan and save a document in PDF format (Scan to File)
18.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
19.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
20.
What is Brother iPrint&Scan?
21.
How do I load envelopes into my machine?
22.
How do I load paper in paper tray#2?
23.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
24.
Scan from the Brother iPrint&Scan application using Windows Phone.
25.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
26.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
27.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
28.
I still receive the error message "Paper Jam" after I removed the jammed paper.
29.
The printer status is Offline or Paused.
30.
One or more of my colors are not printing (blank). What can I do?