FAQs & Troubleshooting
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347 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Load paper in the paper tray
- 11Scan and save a document in PDF format (Scan to File)
- 12When I print, the pages are smudged with ink. What should I do?
- 13Replace Ink
- 14Can my Brother machine print a report to verify a fax I sent was received?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18What driver package format is supported by my Linux distribution?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20What is Brother iPrint&Scan?
- 21The printer status is Offline or Paused.
- 22Improve poor print quality.
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Can I use voice mail on the same line as my Brother machine?
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Pre-Required Procedures (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32How do I know which side up my photo paper should be in the tray?
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34Is my Brother machine compatible with Windows Vista?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40How do I load envelopes into my machine?
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43I still receive the error message "Paper Jam" after I removed the jammed paper.
- 44How to identify your Operating System (OS).
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 46How do I factory reset the network settings?
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)