FAQs & Troubleshooting
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346 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Replace Ink
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8Load paper in the paper tray
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Can I use voice mail on the same line as my Brother machine?
- 16How do I load paper in paper tray#2?
- 17What driver package format is supported by my Linux distribution?
- 18The printer status is Offline or Paused.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Scan and save a document in PDF format (Scan to File)
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24One or more of my colors are not printing (blank). What can I do?
- 25When I print, the pages are smudged with ink. What should I do?
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33How do I know which side up my photo paper should be in the tray?
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35Improve poor print quality.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38The edge of glossy paper is smudged.
- 39Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 40Can third party ink be used to refill the ink cartridges?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Pre-Required Procedures (Linux)
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Delete print jobs from the print queue.
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.