FAQs & Troubleshooting
![]() |
Popular |

PJ-662
56 Results
1.
How do I connect the printer and my computer via Bluetooth®? (for Windows)
2.
How do I connect the printer and my computer via USB cable?
3.
How to install the rechargeable Ni-MH Battery (Optional)
4.
How to connect to an AC power outlet (Optional)
5.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
6.
How do I uninstall the printer driver?
7.
The paper is jammed in the printer.
8.
I cannot install the printer driver or print in Windows 11.
9.
How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
10.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
11.
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
12.
I cannot save a file downloaded from the Brother support website (For Windows)
13.
What is the JPEG printing and how can I use it?
14.
How to connect to a DC power outlet (Optional)
15.
How to charge the rechargeable Ni-MH battery
16.
How to delete the registry information and files related to the printer driver
17.
How to open the Devices and Printers window
18.
How to identify the printer's firmware version
19.
How do I install the printer driver from the CD-ROM? (for Windows)
20.
How do I clean the Platen Roller?
21.
How to insert paper
22.
How to identify your Operating System (OS) for Windows or Mac
23.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
24.
The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
25.
Where can I find my Brother printer's serial number?
26.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
27.
What Android™ mobile application can I use?
28.
(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
29.
I cannot print LibreOffice documents in landscape orientation. (Linux®)
30.
How do I print from a computer?