FAQs & Troubleshooting
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52 Results
- 1How to connect to an AC power outlet (Optional)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 4How to connect to a DC power outlet (Optional)
- 5How to charge the rechargeable Li-ion battery
- 6How to install the rechargeable Ni-MH Battery (Optional)
- 7Printing is not possible. (USB connection)
- 8How to install the rechargeable Li-ion Battery (Optional)
- 9How do I install the printer driver from the CD-ROM? (for Windows)
- 10How to connect to a DC power outlet (Optional)
- 11How to charge the rechargeable Ni-MH battery
- 12How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How to open the Devices and Printers window
- 15Uninstalling the printer drivers (Linux®)
- 16Where can I find my Brother printer's serial number?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What is the JPEG printing and how can I use it?
- 19How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How to insert paper
- 22What Android™ mobile application can I use?
- 23Some of the print options in OpenOffice do not work. (Linux®)
- 24The paper is jammed in the printer.
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26How do I uninstall the printer driver?
- 27How to delete the registry information and files related to the printer driver
- 28How do I print from a computer?
- 29How do I connect the printer and my computer via USB cable?
- 30The print quality is poor, and the image is too light or dark.
- 31I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 32I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 33How to identify the printer's firmware version
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 36How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 37What is IrDA?
- 38The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 39I connected multiple printers of the same model to one computer but can only print from one of them.
- 40How do I clean the Platen Roller?
- 41I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 43How to reduce the time to start printing after clicking the [Print] button
- 44Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 45The printed image is out of alignment.
- 46The DATA indicator has turned off even though data remains in the printer.
- 47The printed image is compressed or stretched.
- 48What do the indicator lights mean?
- 49Paper does not move through the printer even though the motor is running.
- 50Error messages do not appear when using the USB connection of my printer.