FAQs & Troubleshooting
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MFC-J985DW(XL)
282 Results
1.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
2.
Paper Jam
3.
Reset the network settings to the factory default.
4.
(Video) Install Ink Cartridges
5.
Wrong Paper / Paper Size Mismatch
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
10.
Can I print from or scan to Android™ mobile device?
11.
The printer status is Offline or Paused.
12.
Print using only the black ink cartridge when the Color cartridges have run out.
13.
Cannot print after a Windows 10 update (June 2020)
14.
I cannot print using my Brother machine on a wireless network (Mac)
15.
Enable the Brother machine's network interface.
16.
Discover the MAC address of the Brother network card
17.
The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
18.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
19.
My Brother machine could not be found over the network when I installed drivers on my computer.
20.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
21.
Load envelopes
22.
Wireless setup is requesting a WPS PIN to complete the setup
23.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
24.
Load paper in the paper tray
25.
Cannot Detect Ink Volume
26.
What is Brother iPrint&Scan?
27.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
28.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
29.
Load photo paper
30.
(Video) Load A4/Letter paper