FAQs & Troubleshooting
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MFC-490CW
341 Results
1.
One or more of my colors are not printing (blank). What can I do?
2.
When I print, the pages are smudged with ink. What should I do?
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
Can I print from or scan to Android™ Smartphone?
6.
Print using only the black ink cartridge when the Color cartridges have run out.
7.
How do I load envelopes into my machine?
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
What is Brother iPrint&Scan?
11.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
12.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
13.
I cannot remove red-eye.
14.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
16.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
17.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
18.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
19.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
20.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
21.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
22.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
23.
Can I use voice mail on the same line as my Brother machine?
24.
I cannot print using my Brother machine on a wireless network (Windows)
25.
Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
26.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
27.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
28.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
29.
I cannot install Brother drivers on Debian 10 or later (Linux)
30.
The printer status is Offline or Paused.