FAQs & Troubleshooting
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336 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4One or more of my colors are not printing (blank). What can I do?
- 5What is Brother iPrint&Scan?
- 6The printer status is Offline or Paused.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Cannot print after a Windows 10 update (June 2020)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15How do I load envelopes into my machine?
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Set up your Brother machine on a wireless network.
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24Replace Ink
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I cannot make borderless prints.
- 27How do I factory reset the network settings?
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Enable the Brother machine's network interface.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37How to identify your Operating System (OS).
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39Can I use voice mail on the same line as my Brother machine?
- 40Paper Jam
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Which E-mail packages are compatible with ControlCenter3?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.