FAQs & Troubleshooting
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101 Results
1.
Can not scan a long document.
2.
Replace Pad
3.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
4.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
5.
Configuring frequently-used scan settings on your computer.
6.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
7.
TWAIN errors appear when starting to scan. (Macintosh)
8.
Scan from the Brother iPrint&Scan application using Windows Phone.
9.
Replace Roller
10.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
11.
Server Time Out (Scan to FTP)
12.
Plastic Card Jam
13.
USB Flash Drive is Full (Scan to USB)
14.
What is Brother iPrint&Scan?
15.
Delete a network scanner entry. (Linux)
16.
USB Hub Not Supported (Scan to USB) or Other Error
17.
The scanned image is skewed.
18.
The scan speed is too slow.
19.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
20.
How to identify your Operating System (OS).
21.
I cannot start ControlCenter.
22.
Authenticate Error (Scan to FTP)
23.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
24.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
25.
Can I print from or scan to Android™ Smartphone?
26.
Replace Parts
27.
Cover is Open
28.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
29.
Rename the File (Scan to USB)
30.
Clean the Pick-up Roller