FAQs & Troubleshooting
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101 Results
1.
Can not scan a long document.
2.
Plastic Card Jam
3.
Server Time Out (Scan to FTP)
4.
Replace Parts
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
What is Brother iPrint&Scan?
7.
Replace Roller
8.
Document Jam
9.
Replace Pad
10.
Configuring frequently-used scan settings on your computer.
11.
Sending Error (Scan to FTP)
12.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
13.
Unusable Device (Other Error)
14.
Cover is Open
15.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
16.
A plastic card error occurs.
17.
The document was not fed.
18.
TWAIN errors appear when starting to scan. (Macintosh)
19.
USB Flash Drive is Full (Scan to USB)
20.
Rename the File (Scan to USB)
21.
How to identify your Operating System (OS).
22.
Authenticate Error (Scan to FTP)
23.
USB Hub Not Supported (Scan to USB) or Other Error
24.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
25.
My Brother machine doesn't feed a card for scanning.
26.
TWAIN or WIA errors appear when starting to scan. (Windows)
27.
The scanned image is skewed.
28.
Can I print from or scan to Android™ Smartphone?
29.
What driver package format is supported by my Linux distribution?
30.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)