FAQs & Troubleshooting
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101 Results
31.
Authenticate Error (Scan to FTP)
32.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
33.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
34.
Can I print from or scan to Android™ Smartphone?
35.
Replace Parts
36.
Cover is Open
37.
Document Jam
38.
Install Presto!® BizCard® onto Windows 10.
39.
Windows 10 Support Information
40.
USB Access Error
41.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
42.
Reset the network settings to the factory default.
43.
I cannot install Brother drivers on Debian 10 or later (Linux)
44.
What driver package format is supported by my Linux distribution?
45.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
46.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
47.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
48.
Check the firmware version.
49.
Cannot start Remote Setup.
50.
Colors in the scanned image are dark.
51.
My scanned image is missing.
52.
Paper suitable for scanning
53.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
54.
Check your machine's IP Address or Node Name
55.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
56.
Other Error (Other Error)
57.
The Brother software cannot be installed.
58.
The document was not fed.
59.
TWAIN or WIA errors appear when starting to scan. (Windows)
60.
Bleed through is seen in the scanned image.