FAQs & Troubleshooting
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MFC-J6710DW
399 Results
1.
Paper Jam
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
My copies, sent faxes or scanned images are all black.
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
I still receive the error message "Paper Jam" after I removed the jammed paper.
6.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
7.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
8.
How to identify your Operating System (OS).
9.
One or more of my colors are not printing (blank).
10.
When I print, the pages are smudged with ink.
11.
Ink Low
12.
"Offline" appears on the Status Monitor.
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
What is Brother iPrint&Scan?
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
The printer status is Offline or Paused.
17.
Cover is Open
18.
How do I load paper?
19.
Ink Absorber Full
20.
Replace Ink
21.
Loading paper in the manual feed slot.
22.
No Paper Fed
23.
I cannot print using my Brother machine on a wireless network (Windows)
24.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
25.
The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
26.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
27.
Out of Fax Memory
28.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
29.
How do I load paper in paper tray#2?
30.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.