FAQs & Troubleshooting
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MFC-J265W
321 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Replace Ink
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
"Offline" appears on the Status Monitor.
5.
How to identify your Operating System (OS).
6.
Load paper in the paper tray
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
How do I load envelopes into my machine?
9.
I cannot print using my Brother machine on a wireless network (Windows)
10.
I cannot install Brother drivers on Debian 10 or later (Linux)
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
I still receive the error message "Paper Jam" after I removed the jammed paper.
13.
The printer status is Offline or Paused.
14.
Print using only the black ink cartridge when the Color cartridges have run out.
15.
One or more of my colors are not printing (blank). What can I do?
16.
Set up your Brother machine on a wireless network.
17.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
18.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
19.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
20.
How do I know which side up my photo paper should be in the tray?
21.
Can I use voice mail on the same line as my Brother machine?
22.
When I print, the pages are smudged with ink. What should I do?
23.
Paper Jam
24.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
25.
I cannot print using my Brother machine on a wireless network (Mac)
26.
What is Brother iPrint&Scan?
27.
Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
28.
Can I print from or scan to Android™ Smartphone?
29.
Make my copied images lighter or darker.
30.
When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?