FAQs & Troubleshooting
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322 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 14Load paper in the paper tray
- 15The printer status is Offline or Paused.
- 16Replace Ink
- 17What driver package format is supported by my Linux distribution?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Paper Jam
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25One or more of my colors are not printing (blank). What can I do?
- 26No Paper Fed
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29When I print photos, the color quality is not good.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Can I use voice mail on the same line as my Brother machine?
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41How do I load envelopes into my machine?
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Can I use AirPrint with my Brother machine?
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Where is the USB port on the machine?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.