FAQs & Troubleshooting
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MFC-5840CN
289 Results
1.
Load paper into my Brother machine's paper tray.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
4.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
5.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
6.
I cannot install Brother drivers on Debian 10 or later (Linux)
7.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
8.
The printer status is Offline or Paused.
9.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
10.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
11.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
Pre-Required Procedures (Linux)
13.
What driver package format is supported by my Linux distribution?
14.
How do I adjust the number of times my Brother machine rings before it answers?
15.
Scan and save a document in PDF format (Scan to File)
16.
Can third party ink be used to refill the ink cartridges?
17.
One or more of my colors are not printing (blank). What can I do?
18.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
19.
I am having issues with the paper feed. What can I do?
20.
When I print, the pages are smudged with ink. What should I do?
21.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
22.
Functions supported in the Windows 7 built-in drivers
23.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
24.
Can I confirm that the FAX was sent correctly?
25.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
26.
How do I factory reset the print server?
27.
Can I still receive faxes or calls when the machine is switched off?
28.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
29.
Can I print from and scan to iPhone, iPod touch and iPad?
30.
Verify if the Brother machine has a dial tone