FAQs & Troubleshooting
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MFC-5840CN
275 Results
1.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
2.
Can I print from or scan to Android™ Smartphone?
3.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
4.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
5.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
6.
What is the BRAdmin Professional software used for?
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
9.
Where is the USB port on the machine? I can't find it on the back of the unit.
10.
Can I confirm that the FAX was sent correctly?
11.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
12.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
How do I clear Machine Error 46?
15.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
16.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
17.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
18.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
19.
How do I print on an envelope?
20.
While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
21.
Pre-Required Procedures (Linux)
22.
Windows 10 Support Information
23.
Install the built-in drivers (For Windows 8 and Windows 10)
24.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
25.
Can I print from and scan to iPhone, iPod touch and iPad?
26.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
27.
Scan and save a document in PDF format (Scan to File)
28.
I cannot scan via USB. (Mac OS X)
29.
Does NC-2200w work with Windows Vista?
30.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.