FAQs & Troubleshooting
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275 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4What driver package format is supported by my Linux distribution?
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10How do I clear Machine Error 46?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12Change the printer driver settings (Windows/macOS)
- 13The printer status is Offline or Paused.
- 14Scan and save a document in PDF format (Scan to File)
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16When I print, the pages are smudged with ink. What should I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 23Where is the USB port on the machine? I can't find it on the back of the unit.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Pre-Required Procedures (Linux)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31What is the BRAdmin Professional software used for?
- 32Can I still receive faxes or calls when the machine is switched off?
- 33I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 34How do I know the current network configuration?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39The edge of glossy paper is smudged.
- 40Functions supported in the Windows 7 built-in drivers
- 41Can third party ink be used to refill the ink cartridges?
- 42I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45What is Distinctive Ring and how do I program it?
- 46I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)