FAQs & Troubleshooting
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275 Results
- 51Uninstall the drivers. (Mac OS X 10.5)
- 52I cannot save a file downloaded from the Brother support website (For Windows)
- 53Delete print jobs from the print queue.
- 54How to identify your Operating System (OS).
- 55Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 56Scan multiple pages into one file instead of each scan being saved as a separate file.
- 57Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 58I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 59When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 60I am having issues with the paper feed. What can I do?
- 61Can I confirm that the FAX was sent correctly?
- 62When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 63How do I factory reset the print server?
- 64I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 65How do I print on an envelope?
- 66I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 67What is the Network Shared printing?
- 68I cannot install the driver when using the Driver Install Tool. (Linux)
- 69Cannot print after a Windows 10 update (June 2020)
- 70Unable to Print on Photo Paper from Tray 2
- 71The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 72Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 73I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 74I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 75Change the user interface of ControlCenter3
- 76Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 77I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 78I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 79What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 80When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 81My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 82I am unable to print from a client PC to a printer on a print server. (Linux)
- 83The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 84I cannot print from my computer via USB.
- 85When I scan a document using ControlCenter, the scanned file size is too big.
- 86Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 87Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 88The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 89Discover the MAC address of the Brother network card
- 90I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 91I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 92I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 93When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 94When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 95Which E-mail packages are compatible with ControlCenter3?
- 96When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 97Scan an image and insert it in a Windows XP application
- 98I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 99When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 100When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?