FAQs & Troubleshooting
![]() |
Popular |

MFC-420CN
290 Results
1.
I suddenly can no longer print. My machine is connected locally by USB. Why and what can I do?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
Pre-Required Procedures (Linux)
6.
Clear the paper jam or printer jam.
7.
ControlCenter3 displays a blank screen at startup (Windows)
8.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
9.
Can I print from or scan to Android™ Smartphone?
10.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
11.
Functions supported in the Windows 7 built-in drivers
12.
Scan multiple pages into one file instead of each scan being saved as a separate file.
13.
Which E-mail packages are compatible with ControlCenter3?
14.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
15.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
16.
Install the built-in drivers (For Windows 8 and Windows 10)
17.
Scan a document in OS X 10.8/macOS 10.12 - 10.15.
18.
Check the firmware version.
19.
Discover the MAC address of the Brother network card
20.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
21.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
22.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
23.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
24.
I'm using Macintosh. What is the PreScan option used for?
25.
Why can't I print when an ink cartridge is empty?
26.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
27.
I cannot install Brother drivers on Debian 10 or later (Linux)
28.
What driver package format is supported by my Linux distribution?
29.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
30.
Can I print from and scan to iPhone, iPod touch and iPad?