FAQs & Troubleshooting
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MFC-420CN
292 Results
31.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
32.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
33.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
34.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
35.
Can I confirm that the FAX was sent correctly?
36.
What is the BRAdmin Professional software used for?
37.
Cannot print after a Windows 10 update (June 2020)
38.
I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
39.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
40.
Why can't I print when an ink cartridge is empty?
41.
Does NC-2200w work with Windows Vista?
42.
ControlCenter3 displays a blank screen at startup (Windows)
43.
Windows 10 Support Information
44.
Install the built-in drivers (For Windows 8 and Windows 10)
45.
Discover the MAC address of the Brother network card
46.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
47.
"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
48.
Command List of brscan. (Linux)
49.
How do I replace the Ink Cartridge?
50.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
51.
Change the printer driver settings (Windows/macOS)
52.
Scan and save a document in PDF format (Scan to File)
53.
I am having issues with the paper feed. What can I do?
54.
I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
55.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
56.
Uninstall the drivers. (Mac OS X 10.5)
57.
I cannot save a file downloaded from the Brother support website (For Windows)
58.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
59.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
60.
What does "NG" or "ERROR" on the Transmission Verification Report mean?