FAQs & Troubleshooting
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HL-5370DW/ HL-5370DWT
207 Results
1.
Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
2.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
3.
The printer status is Offline or Paused.
4.
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
5.
How do I clean the paper pick-up roller?
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
How do I enable or disable the wireless network card on this printer?
9.
How do I factory reset the print server?
10.
Can the network printer be setup both wired and wireless at the same time?
11.
What is Brother iPrint&Scan?
12.
Print on labels and envelopes from the MP tray.
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
15.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
16.
Replace the drum unit.
17.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
18.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
19.
Wireless Setup Assistant
20.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
21.
Cannot print after a Windows 10 update (June 2020)
22.
How to identify your Operating System (OS).
23.
How do I clear Jam Rear/ Duplex?
24.
Print the Network Configuration List.
25.
Can I print from and scan to iPhone, iPod touch and iPad?
26.
Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
27.
Can I use AirPrint with my Brother machine?
28.
Can I print from or scan to Android™ Smartphone?
29.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
30.
How do I disable the APIPA protocol?