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HL-5370DW/HL-5370DWT

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-5370DW/ HL-5370DWT

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Date: 05/17/2013 ID: faq00000063_030

Print on labels and envelopes from the MP tray.  

When the back output tray is pulled down, the printer has a straight paper path from the multi-purpose tray(MP tray) through to the back of the printer. Use this paper feed and output method when you want to print on labels or envelopes.


Follow the steps below to print on labels or envelopes from the MP tray.


 Step 1: Make sure that the paper you use is suitable for your Brother machine.
 Step 2: Load labels or envelops in the MP tray of your Brother machine..
 Step 3: Print on labels or envelopes from your computer.


Step 1: Make sure that the paper you use is suitable for your Brother machine.

Labels
Labels can be fed from the MP tray only.
Do not use labels that are damaged, curled, wrinkled or an unusual shape.

Labels

DO NOT feed partly used label sheets. The exposed carrier sheet will damage your machine.


Envelopes
A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two pieces of paper. The envelope should lie flat and not be of baggy or flimsy construction.

  • DO NOT use damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.
  • DO NOT use envelopes with clasps, snaps, tie strings, self-adhesive components, windows, holes, cutouts or perforations.
  • DO NOT use envelopes that are of a baggy construction, not sharply creased, embossed (have raised writing on them) or pre-printed on the inside.
  • DO NOT use envelopes that were previously printed by a laser printer.
  • DO NOT use envelopes that cannot be arranged when put in a pile.
  • DO NOT use envelopes that are made of paper that weighs more than the paper weight specifications for the printer.
  • DO NOT use envelopes that have been badly made, with edges that are not straight or consistently square.

envelope

  • DO NOT print envelopes using duplex printing.
  • You must choose the same paper size from your application as the paper in the tray.

If you use any types of envelopes listed above, they may damage your printer. This damage is not covered under any Brother warranty or service agreement.
 

Step 2: Load labels or envelops in the MP tray of your Brother machine.

  1. Open the back cover (back output tray).

    Open front cover
  2. <For printing envelopes only>
    Pull down the two gray levers, one on the left-hand side and one on the right-hand side, toward you as shown in the illustration below.

    Pull down two gray levers
  3. Open the MP tray and lower it gently.

    Open MP tray
  4. Pull out the MP tray support flap (1).

    Pull out the MP tray.
  5. Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark.

    Put the paper in the tray.



    • DO NOT put more than 3 envelopes in the MP tray.
    • Envelope joints that are sealed by the manufacturer should be secure.
    • The side to be printed on must be face up.
    • All sides of the envelope should be properly folded without wrinkles or creases.

  6. While pressing the paper-guide release lever (1), slide the paper guide to fit the paper size.

    Fit the Paper Size.

Step 3: Print on labels or envelopes from your computer.

  1. Choose the following from the printer driver:
    Paper Size......(1)
    Media Type......(2)
    Paper Source......(3)
    and any other settings you may want to make.

    [Windows printer driver]



    [BR-Script printer driver for Windows]


    • To use the BR-Script printer driver you must install the driver using the Custom Install from the CD‑ROM.
    • When you use Envelope #10, choose Com-10 for the Paper Size.
    • For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose User Defined...



    [Macintosh printer driver]



    For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose Custom Page Sizes.



  2. Send the print data to the printer.
  3. <For printing envelopes only>
    When you have finished printing, reset the two gray levers which are pulled down at step 2 back to the original position.

    • Remove each sheet or envelope at once after printing. Stacking the sheets or envelopes may cause the paper to jam or curl.
    • If envelopes get smudged during printing set the Media Type to Thick Paper or Thicker Paper to increase the fixing temperature.
    • If envelopes are creased after they are printed, click here to learn how to solve envelope creases.
    • (For Windows users) If DL size double flap envelopes are creased after printing, choose DL Long Edge in Paper Size, from the Basic tab. Put a new DL size double-flap envelope in the MP tray with the longest edge of the envelope in first, then print again.
      DL Long Edge
    • When you put paper in the MP tray, remember the following:
      -Put the leading edge (top of the paper) in first and push it gently into the tray.
      -Make sure that the paper is straight and in the proper position in the MP tray. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

 

Related Models

HL-5340D, HL-5350DN, HL-5370DW/HL-5370DWT

If you need further assistance, please contact Brother customer service:

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