FAQs & Troubleshooting
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56 Results
1. 06/10/2025
Introducing the Brother Artspira application
2. 03/28/2025
What is Artspira+?
3. 01/28/2025
How to connect your machine and transfer data to Artspira
4. 01/28/2025
M4345001 appears on the Artspira app screen.
5. 01/28/2025
There is no machine that can be transferred
6. 01/28/2025
M4341001 appears on the Artspira app screen.
7. 01/28/2025
I want to use both "Artspira" and "CanvasWorkspace" services on my machine
8. 01/06/2025
How to obtain and input PIN of machine
9. 11/26/2024
[Embroidery machine users] How to retrieve the data transferred from Artspira
10. 11/07/2024
I cannot log in even after entering my CanvasWorkspaceID and password for Artspira
11. 11/07/2024
What should I do if I forgot my CanvasWorkspaceID and password for Artspira?
12. 11/07/2024
How to create an account for CanvasWorkspace
13. 08/30/2024
List of Error Messages for Artspira app (M#######/E#####)
14. 02/06/2024
I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
15. 12/11/2023
E92001 appears on the Artspira app screen.
16. 08/28/2023
E96001 appears on the Artspira app screen.
17. 08/28/2023
M5613201 appears on the Artspira app screen.
18. 08/28/2023
M5612301 appears on the Artspira app screen.
19. 11/28/2022
How to create an account for Artspira
20. 11/25/2022
How to Continue with CanvasWorkspace
21. 11/25/2022
M1332002 appears on the Artspira app screen.
22. 09/26/2022
Data cannot be saved to a USB flash drive
23. 09/26/2022
Data cannot be saved to the machine
24. 09/26/2022
The pattern transferred from the Artspira app does not appear on the screen of the machine
25. 09/26/2022
[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
26. 09/26/2022
After selecting data, "Downloading" is displayed and the screen does not change to the next screen
27. 09/26/2022
Multiple data cannot be transferred to the machine at once
28. 09/26/2022
Data cannot be transferred even though the machine number has been input. (M5622201)
29. 09/26/2022
How to link accounts
30. 09/26/2022
How to change the displayed language