FAQs & Troubleshooting
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1.
Load Receipts, Clippings, Photos, and Other Documents
2.
Load Documents
3.
Install PaperPort™ 12SE / 14SE (Windows)
4.
Load Non-standard Size Documents
5.
Load Documents Longer than Standard Size
6.
Load Business Cards
7.
Scanning and Other Problems
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
How to identify your Operating System (OS).
10.
Check the Serial Number
11.
Load a Plastic Card
12.
Load Standard Size Documents
13.
Replace the Brake Roller
14.
Where can I download Brother iPrint&Scan application for Mac?
15.
I cannot install Brother drivers on Debian 10 or later (Linux)
16.
Reset the Usage Counters
17.
Document Jam
18.
Change the General Settings Using Remote Setup
19.
Check the firmware version.
20.
Uninstall the driver (OS X 10.10 or greater).
21.
What driver package format is supported by my Linux distribution?
22.
Scan a document using Brother iPrint&Scan. (Windows, macOS)
23.
Save Scanned Documents on Your Computer
24.
Check Supplies Replacement Cycle
25.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
26.
Acceptable Documents
27.
Replace the Pick Up Roller
28.
Reset Your Brother Machine
29.
The scanning speed is slow when scanning from my machine. (Windows)
30.
Delete a network scanner entry. (Linux)