FAQs & Troubleshooting
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DCP-J315W
261 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
What is Brother iPrint&Scan?
3.
How do I know which side up my photo paper should be in the tray?
4.
How do I clear the message "Cannot Detect" from the display?
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
7.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
Can I print from and scan to iPhone, iPod touch and iPad?
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
The printer status is Offline or Paused.
14.
Scan and save a document in PDF format (Scan to File)
15.
Replace Ink
16.
Can I print from or scan to Android™ Smartphone?
17.
Load paper in the paper tray
18.
I cannot install Brother drivers on Debian 10 or later (Linux)
19.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
20.
Paper Jam
21.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
22.
What driver package format is supported by my Linux distribution?
23.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
24.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
25.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
26.
Locate files scanned with ControlCenter3 (For Windows)
27.
Print using only the black ink cartridge when the Color cartridges have run out.
28.
How do I load envelopes into my machine?
29.
I cannot print using my Brother machine on a wireless network (Mac)
30.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.