FAQs & Troubleshooting
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DCP-J315W
263 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
4.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
5.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
6.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
7.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
8.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
9.
Replace Ink
10.
Load paper in the paper tray
11.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
12.
What driver package format is supported by my Linux distribution?
13.
The printer status is Offline or Paused.
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
How do I clear the message "Cannot Detect" from the display?
16.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
17.
Paper Jam
18.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
19.
Which E-mail packages are compatible with ControlCenter3?
20.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
21.
Cannot print after a Windows 10 update (June 2020)
22.
Wireless setup is requesting a WPS PIN to complete the setup
23.
Can I use AirPrint with my Brother machine?
24.
Ink Low
25.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
26.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
27.
I cannot save a file downloaded from the Brother support website (For Windows)
28.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
29.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
30.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)