FAQs & Troubleshooting
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DCP-J315W
266 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
Can I print from or scan to Android™ Smartphone?
3.
Replace Ink
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
7.
One or more of my colors are not printing (blank). What can I do?
8.
What is Brother iPrint&Scan?
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
11.
The printer status is Offline or Paused.
12.
How do I clear the message "Cannot Detect" from the display?
13.
Cover is Open
14.
Load paper in the paper tray
15.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
16.
What driver package format is supported by my Linux distribution?
17.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
18.
How do I know which side up my photo paper should be in the tray?
19.
Paper Jam
20.
How do I load envelopes into my machine?
21.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
22.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
23.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
24.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
25.
Where can I get FaceFilter Studio and what can I do with this application?
26.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
27.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
28.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
29.
Wireless setup is requesting a WPS PIN to complete the setup
30.
Check the firmware version.