FAQs & Troubleshooting
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264 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3Paper Jam
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11How do I clear the message "Cannot Detect" from the display?
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Replace Ink
- 18How do I load envelopes into my machine?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 23I cannot make borderless prints.
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Can I print from or scan to Android™ Smartphone?
- 26Ink Low
- 27Load paper in the paper tray
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31How to identify your Operating System (OS).
- 32Can third party ink be used to refill the ink cartridges?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34Delete print jobs from the print queue.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41Where can I find the ink cartridges for my new Brother machine?
- 42How do I know which side up my photo paper should be in the tray?
- 43The printer status is Offline or Paused.
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45When I print, the pages are smudged with ink. What should I do?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.