FAQs & Troubleshooting
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PJ-763
125 Results
1.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
2.
Printing is not possible. (USB connection)
3.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
4.
Printing from a Windows PC or Mac
5.
How do I turn the printer off?
6.
What is the Label List? (P-touch Editor 5.x for Windows)
7.
Which Bluetooth® profiles does the printer support?
8.
How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
9.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
10.
When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
11.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
12.
Using the Printer Setting Tool (for Windows)
13.
How to delete the registry information and files related to the printer driver
14.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
15.
Which options should I select in the Device Settings when I use the optional Roll Printer Case?
16.
Printing from an Android™ device
17.
How do I connect the printer and my mobile device via Bluetooth®?
18.
This printer is not detected when establishing a Bluetooth® connection.
19.
How do I switch to and use the mass storage mode?
20.
How do I transfer label templates with P-touch Transfer Express?
21.
How to install the rechargeable Li-ion battery (optional)
22.
How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
23.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
24.
What Android™ mobile application can I use?
25.
How to connect to a DC power outlet (optional)
26.
How to charge the rechargeable Li-ion battery
27.
How to connect to an AC power outlet (optional)
28.
The print quality is poor, and the image is too light or dark.
29.
How to install Brother software on a computer not connected to the Internet
30.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.