FAQs & Troubleshooting
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PJ-763
122 Results
1.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
2.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
3.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
4.
Where can I find my Brother printer's serial number?
5.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
6.
How do I turn the printer off?
7.
This printer is not detected when establishing a Bluetooth® connection.
8.
Which Bluetooth® profiles does the printer support?
9.
How do I transfer templates to the printer?
10.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
11.
Printing from an Android™ device
12.
The side margins are incorrect.
13.
How do I transfer label templates with P-touch Transfer Express?
14.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
15.
How to insert paper
16.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
17.
I cannot print LibreOffice documents in landscape orientation. (Linux®)
18.
When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
19.
(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
20.
How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
21.
Using the Device Settings (for Windows)
22.
Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
23.
Paper does not move through the printer even though the motor is running.
24.
Printing from a Windows PC or Mac
25.
Installing the software
26.
How to charge the rechargeable Li-ion battery
27.
I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
28.
How do I connect the printer and my mobile device via Bluetooth®?
29.
Some of the print options in OpenOffice do not work. (Linux®)
30.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)