FAQs & Troubleshooting
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PJ-763
124 Results
1.
How do I turn the printer off?
2.
Which Bluetooth® profiles does the printer support?
3.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
4.
Installing the software
5.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
6.
This printer is not detected when establishing a Bluetooth® connection.
7.
Where can I find my Brother printer's serial number?
8.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
9.
Which options should I select in the Device Settings when I use the optional Roll Printer Case?
10.
I can no longer print from my computer via Bluetooth®, even though I could print previously.
11.
What Android™ mobile application can I use?
12.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
13.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
14.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
15.
Some of the print options in OpenOffice do not work. (Linux®)
16.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
17.
When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
18.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
19.
The print quality is poor, and the image is too light or dark.
20.
Printing is not possible. (USB connection)
21.
(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
22.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
23.
How to identify the printer's firmware version
24.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
25.
Uninstalling the printer drivers (Linux®)
26.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
27.
The latest printer driver was successfully installed, but the driver did not update correctly.
28.
How to open the Devices and Printers window
29.
When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
30.
What kinds of software are available for this printer?