FAQs & Troubleshooting
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116 Results
- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2The print quality is poor, and the image is too light or dark.
- 3How do I transfer label templates with P-touch Transfer Express?
- 4P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 5How do I turn the printer off?
- 6How do I transfer templates to the printer?
- 7How to connect to a DC power outlet (optional)
- 8Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 9Printing from an Android™ device
- 10How to install the rechargeable Li-ion battery (optional)
- 11P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 12Using the Printer Setting Tool (for Windows)
- 13The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 14I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 15The side margins are incorrect.
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 19Using the Communication Settings (for Windows)
- 20Where can I find my Brother printer's serial number?
- 21I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 22Installing the software
- 23Which Bluetooth® profiles does the printer support?
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How to charge the rechargeable Li-ion battery
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 28The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30Printing from a Windows PC or Mac
- 31How to identify the printer's firmware version
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33How do I clean the platen roller?
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36The latest printer driver was successfully installed, but the driver did not update correctly.
- 37Printing is not possible. (USB connection)
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 40I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 41I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43When printing from an application, the application's "Collate" setting does not work correctly.
- 44Using the Printer Setting Tool (for Mac)
- 45Using the Device Settings (for Windows)
- 46How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 47How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 48Paper does not move through the printer even though the motor is running.
- 49How to insert paper
- 50How do I print from a computer or mobile device?