FAQs & Troubleshooting
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MFC-9840CDW
366 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Duplex (two-sided) scan
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
The printer status is Offline or Paused.
6.
Vertical colored streaks or bands appear on the page.
7.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
8.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
9.
Replace the drum unit.
10.
How do I know the current network configuration?
11.
Adjust color settings by using the custom setting in the printer driver
12.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
13.
Can I use voice mail on the same line as my Brother machine?
14.
How do I clean the laser scanner windows?
15.
White lines or bands or ribbing appear across the page.
16.
Replace the drum unit.
17.
ControlCenter3 displays a blank screen at startup (Windows)
18.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
19.
Can I print from or scan to Android™ Smartphone?
20.
How do I clean the corona wires?
21.
What is the BRAdmin Professional software used for?
22.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
23.
I cannot print using my Brother machine on a wireless network (Mac)
24.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
25.
What is Brother iPrint&Scan?
26.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
27.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
28.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
29.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
30.
Can I program my Brother machine to dial a predefined number before every fax number I dial?