FAQs & Troubleshooting
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
Duplex (two-sided) scan
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
Can I print from or scan to Android™ Smartphone?
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
Tips for copy/scanning and preventing document jams
When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
Color around the edge of printing is incorrect.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
Replace the drum unit.
Cannot print after a Windows 10 update (June 2020)
Wireless setup is requesting a WPS PIN to complete the setup
I cannot print using my Brother machine on a wireless network (Mac)
Protect your Brother machine against unauthorised access over the network
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
I am asked to enter a password when starting the Remote Setup application. What is the password?
Can I program my Brother machine to dial a predefined number before every fax number I dial?
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
Can I transfer faxes to the PC when my machine has a mechanical problem?
Printouts have wrinkles.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
How do I clear the message "No Waste Toner"?
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
White streaks or bands appear down the page.