FAQs & Troubleshooting
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365 Results
- 1Duplex (two-sided) scan
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer status is Offline or Paused.
- 11I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14What driver package format is supported by my Linux distribution?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19Enable the Brother machine's network interface.
- 20What is Brother iPrint&Scan?
- 21Change the printer driver settings (Windows/macOS)
- 22How do I clear the message "Jam Duplex" from the LCD?
- 23Printouts have wrinkles.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Paper size settings are unavailable when I print from OpenOffice (Linux)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 29Adjust color settings by using the custom setting in the printer driver
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 36Which E-mail packages are compatible with ControlCenter3?
- 37How do I clear the message "Jam Rear" from the LCD display?
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39Spots are printed at 75mm.
- 40Colored lines appear across the page.
- 41Replace the drum unit.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43The image is ghosted.
- 44Important points for specifying the scan area (Linux)
- 45I'm using Windows XP. I cannot scan with the USB cable.
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47When I print images, the quality is not good (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49Print command (cupswrapper) (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)