FAQs & Troubleshooting
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MFC-9840CDW
365 Results
31.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
32.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
33.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
34.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
35.
I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
36.
Which E-mail packages are compatible with ControlCenter3?
37.
How do I clear the message "Jam Rear" from the LCD display?
38.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
39.
Spots are printed at 75mm.
40.
Colored lines appear across the page.
41.
Replace the drum unit.
42.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
43.
The image is ghosted.
44.
Important points for specifying the scan area (Linux)
45.
I'm using Windows XP. I cannot scan with the USB cable.
46.
I cannot install the driver when using the Driver Install Tool. (Linux)
47.
When I print images, the quality is not good (Linux)
48.
Uninstall Scan-key-tool. (Linux)
49.
Print command (cupswrapper) (Linux)
50.
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
51.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
52.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
53.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
54.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
55.
Print a web page from iPrint&Scan when using an Android™ mobile device.
56.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
57.
What is the difference between the toner cartridge and the drum unit?
58.
How to identify your Operating System (OS).
59.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
60.
Can I print from and scan to iPhone, iPod touch and iPad?