FAQs & Troubleshooting
Mat and Material Combinations
Care and Maintenance (Cleaning the Mat)
List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
How long will the mat last?
When I created a cutting data scanning my illustration, some areas were not converted to the cutting lines.
Downloading Optional Design Pattern Collection
List of Error Messages for CanvasWorkspace (Others)
List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
E94001 appears on the computer screen.
The material to be cut/drawn or original to be scanned peels off during cutting/scanning.
Instructions for sending patterns created in CanvasWorkspace to the cutting machine for cutting or drawing.
Instructions for “Fit to Path” Function on CanvasWorkspace (Windows/Mac)
Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
The Pattern for Paper Piercing or The Paper Piercing Menu Is Not Displayed.
Can different types of material be attached to the same mat for cutting?
N11001 appears on the computer screen.
E12002 appears on the computer screen.
E01006 appears on the computer screen.
E00003 appears on the computer screen.
E00002 appears on the computer screen.
What should I do if I forgot my password for CanvasWorkspace?
24inch Scanning Function [Video]
The Calligraphy Font in the USB Flash Drive is Not Displayed
How to attach the material to the mat
How do I Scan for Cutting (Direct Cut) ?
Care and Maintenance (Cleaning the Scanner Glass)
Replacing the Blade
There are deep cuts completely through the mat.
How to Create an Offset Line [Video]