FAQs & Troubleshooting
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101 Results
1.
Plastic Card Jam
2.
Sending Error (Scan to FTP)
3.
Replace Pad
4.
What is Brother iPrint&Scan?
5.
Replace Roller
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
Configuring frequently-used scan settings on your computer.
8.
Replace Parts
9.
Document Jam
10.
OCR does not work.
11.
How to identify your Operating System (OS).
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
Paper suitable for scanning
14.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
15.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
16.
TWAIN errors appear when starting to scan. (Macintosh)
17.
TWAIN or WIA errors appear when starting to scan. (Windows)
18.
Load Documents
19.
USB Flash Drive is Full (Scan to USB)
20.
The scan speed is too slow.
21.
Scan from the Brother iPrint&Scan application using Windows Phone.
22.
USB Write-protected
23.
Pre-Required Procedures (Linux)
24.
A plastic card error occurs.
25.
The document was not fed.
26.
Can not scan a long document.
27.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
28.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
29.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
30.
Can I print from or scan to Android™ Smartphone?