FAQs & Troubleshooting
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DS-620
62 Results
1.
How to identify your Operating System (OS).
2.
Paper suitable for scanning
3.
Change the image settings. (Using DSmobileCapture)
4.
Loading the Carrier Sheet.
5.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
6.
I cannot save a file downloaded from the Brother support website (For Windows)
7.
Cannot find the scanner (Error Code 2019: Initialization Failed)
8.
Calibrate your scanner.
9.
Install Presto!® BizCard® onto Windows 10.
10.
Check the firmware version.
11.
Change the paper settings. (Using DSmobileCapture)
12.
The scan quality is poor.
13.
The scan speed is too slow.
14.
Scan a document longer than 35.6 cm (14 inches).
15.
Colors in the scanned image are dark.
16.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
17.
Uninstall the scanner drivers (OS X 10.10 or greater).
18.
Uninstall the scanner driver (Windows).
19.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
20.
I cannot install Brother drivers on Debian 10 or later (Linux)
21.
Configure the Scan to Email Feature (Linux)
22.
What driver package format is supported by my Linux distribution?
23.
Scan using XSane or GIMP (Linux)
24.
The scanned documents are put into the incorrect order. (macOS)
25.
Command List of brscan. (Linux)
26.
Delete a network scanner entry. (Linux)
27.
Important points for specifying the scan area (Linux)
28.
Uninstall the scanner driver. (Linux)
29.
Uninstall Scan-key-tool. (Linux)
30.
Pre-Required Procedures (Linux)