FAQs & Troubleshooting
Popular |
DS-620
62 Results
1.
I cannot save a file downloaded from the Brother support website (For Windows)
2.
How to identify your Operating System (OS).
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
OCR feature does not work.
5.
Cannot find the scanner (Error Code 2019: Initialization Failed)
6.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
7.
Operation system return error
8.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
9.
Can I print from or scan to Android™ Smartphone?
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
12.
I do not have or lost the black and white calibration sheet.
13.
Change the paper settings. (Using DSmobileCapture)
14.
The scan speed is too slow.
15.
Paper suitable for scanning
16.
My scanner does not turn on.
17.
Change the image settings. (Using DSmobileCapture)
18.
Loading the Carrier Sheet.
19.
Download a file from the "Downloads" section and save it to Windows 8 computer.
20.
Install PaperPort™ 12SE onto Windows 10.
21.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
22.
Uninstall the Button Manager (Windows).
23.
My scanner gets warm.
24.
Uninstall the scanner driver (Windows).
25.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
26.
Scan using XSane or GIMP (Linux)
27.
Scan a document longer than 35.6 cm (14 inches).
28.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
29.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
30.
I cannot install the scanner drivers.